Apple Extends Keyboard Service Program for All MacBooks with Butterfly Keyboard

MacBook Air 2018 Features 4

Apple has been criticized for the unreliable butterfly keyboards on its MacBook’s. The butterfly keyboards were first introduced in 2015. Recently we reported on how Apple is likely to ditch butterfly keyboard altogether and instead go with scissor-switch type. Now Apple has extended keyboard service program for all the MacBooks from 2015 to 2019.

The first keyboard service program was started in 2018 following reports of several MacBook Pro keyboards going kaput or not functioning properly. Apple initially claimed that only “small percentage” of MacBook were affected. Starting now, Apple will cover all MacBook models with butterfly keyboards for free repairs. The program will include all four generations of MacBook’s with the butterfly keyboard.

If your MacBook, MacBook Air or MacBook Pro is having one or all of the following problems head over to your nearest Apple Authorised Service provider. If you have paid for the service then Apple will refund the same.

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Apple will examine your Mac notebook for eligibility. Once eligibility is determined, the service provider will replace one or the entire keyboard. The following MacBook models are eligible for the keyboard service program.

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)

Our Take

Unlike some of the other manufacturers, Apple is not deaf to its user’s woe. We do agree that Apple should have extended the repair program for all MacBooks back in 2018. However, it is one of the very few companies that is prompt with product recall and servicing. On the brighter side, the butterfly keyboard issue should be sorted once and forever after Apple switches to the new keyboards.