Apple has closed all of its stores owing to the Covid 19 outbreak. Customers who wanted to return their devices are confused on how to do so. In order to clarify things, Apple has published a FAQ that answers questions.
Apple says that it has closed stores “Out of concern for the safety of our customers and employees.” Furthermore, Apple advises customers to check http://www.apple.com/retail for updated Store Operating hours.
Q: I want to return a product I recently purchased but the 14-day return period will end before March 28—what should I do?
A: Don’t worry. We’ll accept your return up to 14 days after we reopen.*
*Exclusions: Contracted iPhones (US, CA, JP, AU); Carrier financing (US only); Trade-in devices (value of device can be given in form of gift card).
Apple is accepting recently purchased devices 14-days after opening the store. However, carrier-financed phones, contracted phones in the United States, Canada, Japan, and Australia are excluded from the extended return policy. Apple also assures that it is working on finishing up all the repairs and will get in touch once the device is ready or if they need some sort of clarification. Meanwhile, few Apple Store employees are available for customers who want to pick up devices on March 15/16 between 12:00 p.m and 5:00 p.m. We just hope that restricted timings will not cause a rush.
If your Apple device is already being repaired then you can get in touch with online support staff who will guide you with the help of mail-in repairs. Also, note that Genius Bar appointments will not be accepted till Apple Stores open i.e on March 28. If you need more info then feel free to take a look at Apple Store FAQ.