Apple talked at length about the toughness of Ceramic Sheild on the iPhone 12 during the launch. Apple touts the Ceramic Sheild less likely to break when dropped, and drop test confirmed the same. However, some users claim that iPhone 12 and iPhone 12 Pro screen are getting scratched with only a few days of usage.
Apple boasts that the ceramic shield on iPhone 12 comprises nano-ceramic crystals and offers “high flaw resistance and provides a mechanism to deflect and arrest cracks.” If we go by this statement, the iPhone 12 glass should offer increased resistance to scratches. However, things seem to be quite the opposite in real-life situations.
Ni 5 minutos!!!! La pantalla menos resistente que he visto en tiempo… No se ni como ha pasado 🤬🤬🤬🤬 pic.twitter.com/8bCxRM2Mx0
— Carlos Santa Engracia (@csantaengracia) October 23, 2020
In the above Tweet, an iPhone 12 owner describes how the screen was scratched within 5 minutes of unboxing. The person also claims that he doesn’t know what happened. We would have dismissed it as a one-off case; however, other iPhone 12 users seem to have similar complaints.
Ceramic Shield huh? 🤔
I just stacked the phones together in the first 5 minutes.. pic.twitter.com/DgLcBGnsAU
— Jaime Rivera (@Jaime_Rivera) October 23, 2020
James Rivera from Pocketnow has a similar story to tell. His iPhone 12 had scratches after stacking it with other phones.
Just got the biggest scratch on my new iPhone 12 Pro ✨ @apple wtf is going on. Literally put my phone on the table and now the biggest scratch on my screen. #iPhone12Pro And I just saw I’m not the only one? pic.twitter.com/yktSwrfnSD
— Brandon (@LifeAs_Brandon) October 23, 2020
Yet another user complained of scratches on iPhone 12 Pro right after unboxing. Almost all the complaints have a common theme i.e. the iPhone 12/iPhone 12 Pro got scratched easily within days or even hours after unboxing. That’s not all one of the users also observed a scratch on the bezel.
Received my @Apple iPhone 12 Pro today from @EE and I am deeply dissatisfied receiving a brand new phone that had a deep scratch! Brand new expensive phone, expected better especially anticipating release day arrival. #iPhone12Pro #Apple pic.twitter.com/hJb121udUi
— Mohammed Rahman (@Mohamme82961627) October 24, 2020
The above video clearly shows scratches on the iPhone 11 Pro, followed by a series of images highlighting the same. This makes us wonder whether Apple traded scratch resistance for glass strength. It is even more confusing that iPhone 12 performed better in the drop test. A YouTuber did a scratch test on iPhone 12 and surprisingly the scratch resistance had increased by leaps and bounds. Apple is yet to comment on the issue.
Did you observe any scratches on your new iPhone 12/iPhone 12 Pro? Share your thoughts in the comments below.