T-Mobile Denying $100 Apple Watch Series 7 Rebate Promotion to Customers

Apple-Watch-T-Mobile-rebate

Apple advertised a promotion on its website where T-Mobile customers were eligible for a $100 rebate on the Apple Watch Series 7. Some customers who availed of the offer are reportedly being denied the promised rebate. However, Apple’s website still lists the promotion that’s running from October 8 to December 31.

According to the terms on the online store, customers can “For a limited time, buy an Apple Watch with GPS + Cellular directly from Apple and get a $100 virtual prepaid Mastercard after you activate your new Apple Watch on an eligible new T-Mobile data plan.” Disappointingly, some customers who have tried to redeem the virtual MasterCard have been unsuccessful.

The promotional offer promises that eligible customers will receive a confirmation email once they activate their Apple Watch Series 7. Following this, the promised credit should arrive in six to eight weeks. Some T-Mobile customers denied the rebate claimed that support staff said the promotion didn’t exist.

Bloomberg’s Mark Gurman tweeted that the carrier is wrongly denying customers the rebate that the iPhone maker advertised.

Responding to the tweet, some distraught users affirmed that they also received the same T-Mobile rejection email. Other Twitter users claimed they faced similar issues redeeming a $200 T-Mobile debate on the iPhone 13. The reply thread was dotted with similar problems being reported by Verizon customers too.

T-Mobile’s official support account offered a glimmer of hope and replied to at least three customers. Here’s one of those replies:

Customer support staff from Verizon is reportedly investigating the complaints too.

Our Take

This appears to be a case of corporate miscommunication between brands regarding the exact terms under which the promotion rebate would be issued. However, if you’re one of those affected by this, we urge you to reach out to Verizon and T-Mobile on Twitter and by email.